Our Care Navigators will go beyond just navigation to bring a higher level of urgency and care coordination to employees. They drop everything until a months-away appointment becomes weeks or days away.
The Handpicked Health standard of service is not software that points you in a general direction, it’s relentless human pursuit that handles logistics, hold times, and wait lists to secure care so members don’t go on a wild goose chase. If a doctor is listed, but unavailable, we don’t present that option to your employees. That means they will only see the doctors who have availability to see them.
One of our members had been suffering with unrelenting pain for months and needed help from someone he could trust, so he called us. We pulled out all the stops and, in 24 hours, got him to a pain specialist. Seven days later, he was seen by a top surgeon. He’s doing well, back at work.
I appreciate having an advocate for my health needs.
During a December weekend when most people are out of reach, our member nearly had a stroke and was sent home from the ER with an appointment in 3 months. He was in trouble. Our team did not waste any time ... we immediately reached out, understood his situation and arranged an appointment with a neurovascular surgeon for that Friday.
You don’t know how much stress you are taking off my plate.
During a benefits fair for employees, our team approached a member to share more information about our services. The member admitted he had been putting off scheduling a check up with a specialist. He texted us an hour after visiting our table and our team scheduled an appointment for him right away.
I was very happy with the doctor and the office. I have a follow up in three months.
